FinFisher/DDCD64A2

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DDCD64A2

Licenses

customer_license
LicenseID MachineUID SoftwareUID SoftwareName VersionMajor NotBefore ValidityStart NotAfter ValidityEnd InstallationDate LicenseFile LicenseContents Status CustomerID ProductID Deleted UserID DataEntryDate LastUpdated
104 A9:2E:87:0D:13:76:CF:97 00:1E:00:0A FinSpyV2 3 1288224000 2010-10-28 00:00:00 1319932800 2011-10-30 00:00:00 2010-10-28 14:23:29 License.txt MACHINE UID

A9:2E:87:0D:13:76:CF:97 CUSTOMER UID DDCD64A2 SOFTWARE UID 00:1E:00:0A SOFTWARE NAME FinSpyV2 AGENTS MAX NUMBER 1 TARGETS MAX NUMBER 10 VERSION MAJOR 3 NOT BEFORE 1288224000 NOT AFTER 1319932800 DEMO 0

Activated 29 1 1 5 2010-10-28 14:23:29 2011-07-12 08:41:28
105 A9:2E:87:0D:13:76:CF:97 00:1E:00:0A FinSpyV2 3 1288224000 2010-10-28 00:00:00 1319932800 2011-10-30 00:00:00 2010-10-28 14:23:46 License.txt MACHINE UID

A9:2E:87:0D:13:76:CF:97 CUSTOMER UID DDCD64A2 SOFTWARE UID 00:1E:00:0A SOFTWARE NAME FinSpyV2 AGENTS MAX NUMBER 1 TARGETS MAX NUMBER 10 VERSION MAJOR 3 NOT BEFORE 1288224000 NOT AFTER 1319932800 DEMO 0

Activated 29 16 1 5 2010-10-28 14:23:46 2011-07-12 08:41:25
219 A9:2E:87:0D:13:76:CF:97 00:1E:00:0A FinSpyV2 4 1297209600 2011-02-09 01:00:00 1328918400 2012-02-11 01:00:00 2011-07-12 10:40:39 License.txt MACHINE UID

A9:2E:87:0D:13:76:CF:97 CUSTOMER UID DDCD64A2 SOFTWARE UID 00:1E:00:0A SOFTWARE NAME FinSpyV2 AGENTS MAX NUMBER 3 TARGETS MAX NUMBER 30 VERSION MAJOR 4 NOT BEFORE 1297209600 NOT AFTER 1328918400 DEMO 0

Activated 29 1 1 5 2011-07-12 10:40:39 2012-02-10 09:35:20
220 A9:2E:87:0D:13:76:CF:97 00:1E:00:0A FinSpyV2 4 1297209600 2011-02-09 01:00:00 1328918400 2012-02-11 01:00:00 2011-07-12 10:41:12 License.txt MACHINE UID

A9:2E:87:0D:13:76:CF:97 CUSTOMER UID DDCD64A2 SOFTWARE UID 00:1E:00:0A SOFTWARE NAME FinSpyV2 AGENTS MAX NUMBER 3 TARGETS MAX NUMBER 30 VERSION MAJOR 4 NOT BEFORE 1297209600 NOT AFTER 1328918400 DEMO 0

Activated 29 16 1 5 2011-07-12 10:41:12 2012-02-10 09:35:11
294 59:D4:9D:0E:D3:7A:91:84 00:1B:00:0A FinFly-Web 4 1328572800 2012-02-07 01:00:00 1360540800 2013-02-11 01:00:00 2012-02-10 10:33:40 License.txt MACHINE UID

59:D4:9D:0E:D3:7A:91:84 CUSTOMER UID DDCD64A2 SOFTWARE UID 00:1B:00:0A SOFTWARE NAME FinFly-Web VERSION MAJOR 4 NOT BEFORE 1328572800 NOT AFTER 1360540800 DEMO 0

Expired 29 13 0 5 2012-02-10 10:33:40 2013-02-11 00:17:01
295 A9:2E:87:0D:13:76:CF:97 00:1E:00:0A FinSpyV2 4 1297209600 2011-02-09 01:00:00 1360540800 2013-02-11 01:00:00 2012-02-10 10:34:31 License.txt MACHINE UID

A9:2E:87:0D:13:76:CF:97 CUSTOMER UID DDCD64A2 SOFTWARE UID 00:1E:00:0A SOFTWARE NAME FinSpyV2 AGENTS MAX NUMBER 3 TARGETS MAX NUMBER 30 VERSION MAJOR 4 NOT BEFORE 1297209600 NOT AFTER 1360540800 DEMO 0

Expired 29 1 0 5 2012-02-10 10:34:31 2013-02-11 00:17:01
296 A9:2E:87:0D:13:76:CF:97 00:1E:00:0A FinSpyV2 4 1297209600 2011-02-09 01:00:00 1360540800 2013-02-11 01:00:00 2012-02-10 10:34:57 License.txt MACHINE UID

A9:2E:87:0D:13:76:CF:97 CUSTOMER UID DDCD64A2 SOFTWARE UID 00:1E:00:0A SOFTWARE NAME FinSpyV2 AGENTS MAX NUMBER 3 TARGETS MAX NUMBER 30 VERSION MAJOR 4 NOT BEFORE 1297209600 NOT AFTER 1360540800 DEMO 0

Expired 29 16 0 5 2012-02-10 10:34:57 2013-02-11 00:17:01

Support-Requests

06837971

TrackingID: 06837971

Summary: "FIN USB NOT INFECTING"

Description: "WE HAVE PROBLEM WITH OUR FIN USB SYSTEM IS NOT WORKING WITH ALL VERSIONS"

ProductID: 16

TypeID: 1

FileName: 06837971

StatusNotification: 1

SupportComments: "

A suitable mail has been sent.

"

StatusID: 2

CustomerID: 29

Language: "en"

CreationDate: "2011-10-02 09:38:56"

LastUpdated: "2011-11-02 18:05:05"

1270040F

TrackingID: "1270040F"

Summary: "MAC Trojan"

Description: "Mac trojan that is created with finspy it is not working, attached is the massege box that comes when we are trying to infect the MAC book"

ProductID: 1

TypeID: 1

FileName: "1270040F.png"

StatusNotification: 1

SupportComments: "MAC OS X 10.4.X is not supported. A suitable mail has been sent."

StatusID: 4

CustomerID: 29

Language: "en"

CreationDate: "2012-02-28 07:40:00"

LastUpdated: "2012-02-29 18:18:42"

52A2F802

TrackingID: "52A2F802"

Summary: "Removed infaction"

Description: "1-We have a Problem with some targets that it been deleted by it self with out remove the infection from the target it goes to archive by it self.\r\n\r\n2-For infection with MBR : we infect a test PC from our side and we format the PC normally after when we chick it it loses it infection when we told from your people that MBR infection that survive from the formatting "

ProductID: 1

TypeID: 2

FileName: "52A2F802"

StatusNotification: 1

SupportComments: "A suitable mail has been sent."

StatusID: 4

CustomerID: 29

Language: "en"

CreationDate: "2011-02-19 10:16:59"

LastUpdated: "2011-06-01 12:39:09"

5847C991

TrackingID: "5847C991"

Summary: "Trojen detected by AntiVirus"

Description: "When using FinFly Web V2.0 Static Module the antivirus detects the trojen and it can be seen clearly by a popup.\r\nPlease find the attached screen shot of what is dispalyed on the screen. \r\n\r\nWhen Using iFrame module:\r\n1- some webistes doesnt open in Background e.g. Youtube, Facebook, twitter. \r\n2- the trojen popup comes behind the Youtube video in the self created website and in some websites the trojen does not appear at all.\r\n\r\nKinldy reveiw and revert back on this issues.\r\n"

ProductID: 13

TypeID: 1

FileName: "5847C991.jpg"

StatusNotification: 1

SupportComments: "Regarding the upcoming version, no more modifications will be conducted on the current version. A suitable mail has been sent."

StatusID: 4

CustomerID: 29

Language: "en"

CreationDate: "2012-02-20 06:33:20"

LastUpdated: "2012-03-01 11:22:16"

677A9C84

TrackingID: "677A9C84"

Summary: "USB Infection Generation ERROR"

Description: "Dears,\r\nreferring to our discussion with Mr. Holger, here we can explain more our issue related to the USB infection:\r\nwhen we select to do a direct USB infection, we have tick options to be selected as following:\r\n1- Master Boot record of HD\r\n2- Vista Windows 7 user mood infection\r\n3- Active hidding on target.\r\n\r\nwe do tick all the options above, to secure all the chances not to lose the target. we reach to know that once we select the first option ,which is very important to us, we get immediately an error with a title: Generation infection faild.\r\n\r\nPlease note that if i disable the first option, the ganeration can be easily done. but we totally need the first option to be active while the generation. so please kindly let us know the solution as this is a priority. \r\nwe had informed Mr. Holger about it. and he got a copy of the error. and i am attaching-uplaoding- the same picture of the error for your kind information"

ProductID: 1

TypeID: 1

FileName: "677A9C84.jpg"

StatusNotification: 1

SupportComments: "A suitable mail has been sent."

StatusID: 2

CustomerID: 29

Language: "en"

CreationDate: "2011-11-02 07:44:08"

LastUpdated: "2011-11-02 18:03:40"

A169FE42

TrackingID: "A169FE42"

Summary: "Finspy Master Login Error"

Description: "Since yesterday we are facing problem to login. We get the the following error\r\n\r\nerror is connection to the master terminated unexpectedly. you will need to reconnect inorder to continue\r\n\r\nWe are copying all the Finspy Master the system logs for your reference.\r\n\r\nKinldy look into this issue ASAP so that we can resume our work. "

ProductID: 1

TypeID: 1

FileName: "A169FE42.rar"

StatusNotification: 1

SupportComments: "Problem has been fixed, with one of your engineers. A suitable mail has been sent"

StatusID: 4

CustomerID: 29

Language: "en"

CreationDate: "2012-02-21 06:38:46"

LastUpdated: "2012-02-21 11:58:13"

AAFC76C1

TrackingID: "AAFC76C1"

Summary: "Losing targets"

Description: "After infecting a targets the targets works for few days only than he never comes online and we have to infect him agin, we notice that he is useing the same computer and same IP address. \r\n \r\nPlese contact us as soon as possible\r\n"

ProductID: 1

TypeID: 1

FileName: "AAFC76C1"

StatusNotification: 1

SupportComments: "

A suitable mail has been sent.

"

StatusID: 2

CustomerID: 29

Language: "en"

CreationDate: "2011-10-20 07:30:57"

LastUpdated: "2011-11-02 18:04:32"

B71AF543

TrackingID: "B71AF543"

Summary: "Critical issues in the system"

Description: "Dears,Please note that we are facing a critical issue in the system, where we are not benefiting any more from this system. Please see below problems:we have more than 2 targets where they are physically connected online, but we are not getting any record accordingly. To be more in details: the target license is showing effectively downloading the full activity log, but it fails to transfer it or send it to the Master.even though, when we switch ON the mic of any target, we reach to know that he is active and talking BUT, no record has been transferred to us like before. I hope I am clear in the above points. Please remember with me the previous issue which occurred with the full system because of the last update sent to us, then the rectify of the issue which was sent to us by your technical team. We started experiencing the above issues specially after this incident. Please investigate urgently and let us know the solution. As we are in a big lose of data now\r\n\r\nOther problem is we are geting some time errors"

ProductID: 1

TypeID: 1

FileName: "B71AF543.docx"

StatusNotification: 1

SupportComments: ""

StatusID: 2

CustomerID: 29

Language: "en"

CreationDate: "2011-12-08 15:29:09"

LastUpdated: "2011-12-08 14:50:14"

BDE8F987

TrackingID: "BDE8F987"

Summary: "referring to Tracking ID AAFC76C1"

Description: "referring to the last Tracking ID: AAFC76C1, we are explaining here more about the same issue in which to make the picture more clear:\r\nsince we have 30 target licenses, we are now using them all in which we have already 30 targets. we would like to inform you that once i infect any target PC, and once i got a confirmation in the system as the target is ONLINE, that means we caught the fish. But, unfortunately, that if the target went OFFLINE, he will stay OFFLINE in the system, even if he uses his PC or Laptop. even we have a confirmation that the target uses his PC, but unfortunately that the system didnt show the second and next use of his PC.\r\ntherefore, we request kindly, to find a solution as below:\r\n\r\n1- modify the system to clearly show that the target had been disabled or not any more infected.\r\n2- we 100 percent aware that we didnt enable self removal.\r\n3- we 100 percent aware that the infection has not been removed by the agent\r\n4- we have a confirmation that the targets which we lose are not formatting their PC every day.\r\n5- we believe the only possible option is the antivirus on the target PC is always detecting the infection and simply the target is deleting the infection. so, accordingly, i believe that we took this system since it easily infect with out the knowledge of any antivirus. and since technology is developing, we still cooperate to inform you if the anti virus is detecting the infection.\r\n\r\nplease let us know what to do in this case, as this issue keeps going on and we are losing targets daily with out our knowledge. and we are sure that we didnt do the removal. and we cant stay bugging and infecting the target every time since it is very sensitive. and we dont want the target to reach to know that someone is infecting his PC or spying on him.\r\n"

ProductID: 1

TypeID: 2

FileName: "BDE8F987"

StatusNotification: 1

SupportComments: "

A suitable mail has been sent.

"

StatusID: 2

CustomerID: 29

Language: "en"

CreationDate: "2011-11-02 07:22:23"

LastUpdated: "2011-11-02 18:04:16"